Unit coordinator - Variable Channels (Outsource Role)

Overview

Role : Unit coordinator - Variable Channels

Role Purpose :

To Enhance support function to frontline Staffs by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.

Key Accountabilities

• To meet the KPI of as defined by Management on Asset file processing for CRM Approvals / RFO / Card center Disbursements
• To ensure all the applications are entered into the system are error free and as per policy.
• To ensure cases are proposed under ADIB Product Policy & Procedures due diligence and banks Dos & Donts polices.
• To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
• To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements
• Adhoc requests as per business requirement
• Identify and close process gaps to improve efficiency to ensure seamless customer experience.
• Adhere to ADIB policy / procedure.
• To attend assigned training for self-development

Specialist Skills / Technical Knowledge Required for this role

Required Experience

IC

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