Director of Revenue Operations

Overview

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Revenue Operations to join our Revenue team. Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Director of Revenue Operations is responsible to improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents. The Director of Revenue Operations reports to the Director of Revenue Strategy.

About The Job

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Revenue Operations to join our Revenue team. This role focuses on maximizing revenue across hotel channels and products by aligning pricing, inventory, and distribution with the hotel’s strategic objectives.

As Director of Revenue Operations, you will be responsible for the following duties :

• Manage and oversee the revenue management function for the hotel, including room inventory management, pricing, forecasting, and distribution strategies across all distribution channels
• Develop and execute revenue management strategies for hotel room, spa, F&B, and function space to maximize revenue and profit
• Analyze market trends and competition to identify opportunities for revenue growth and recommend appropriate pricing and positioning strategies
• Collaborate with sales, marketing, and operations teams to ensure alignment of revenue management strategies with overall hotel objectives
• Monitor and analyze key performance indicators (KPIs) such as occupancy, average daily rate (ADR), revenue per available room (RevPAR), and gross operating profit per available room (GOPPAR) to identify trends and adjust pricing strategies accordingly
• Utilize revenue management tools such as Data Vision, Power BI, STR, Sabre Synxis, OTA Insights, and Ideas G3 to optimize revenue performance
• Conduct regular forecasting and budgeting exercises to support revenue growth
• Conduct regular revenue meetings with hotel leadership team to communicate performance, opportunities, and pricing strategies
• Monitor and analyze customer feedback and reviews to identify areas for improvement and adjust pricing strategies accordingly
• Stay up-to-date with industry trends, developments, and best practices in revenue management and pricing strategies

As Director Of Revenue Operations, We Expect From You

Our commitment to you

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We’re committed to equal opportunity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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