IT HELPDESK SUPPORT

Position Overview :

We are seeking an experienced IT Support professional to join our team on a full-time basis. The successful candidate will be responsible for providing technical support and assistance to our project site team. This is a hands-on role that requires strong technical skills, excellent communication, and the ability to work in a fast-paced environment.

Key Responsibilities :

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Monitor and maintain project site network infrastructure, including routers, switches, and firewalls.
• Assist in the setup and maintenance of project site servers and databases.
• Collaborate with the IT team to implement and maintain security protocols and procedures.
• Train project site staff on basic IT skills and best practices.
• Keep accurate records of IT equipment and software inventory.
• Communicate with vendors and service providers to troubleshoot and resolve issues.
• Stay up-to-date with the latest technology trends and make recommendations for improvements.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 2-3 years of experience in a similar role.
• Strong knowledge of computer hardware, software, and networking.
• Experience with Windows and Linux operating systems.
• Familiarity with project management software and tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Good time management and organizational skills.
• Knowledge of Arabic is a plus.