Receptionist - Abu Dhabi Airport Business Park

Receptionist - Abu Dhabi Airport Business Park

Join to apply for the Receptionist - Abu Dhabi Airport Business Park role at Premier Inn Hotels - Middle East .

About Us

A Great Stay Starts at Premier Inn. Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!

Job Description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will result in managing guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Responsibilities

• Greet and welcome guests, visitors and suppliers; answer telephone calls, providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities and events in the surrounding area to ensure accurate information for guests.
• Process reservations and cancellations accurately and efficiently, in accordance with cash-handling procedures.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area; maintain appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on guest requests and complaints to ensure smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

Qualifications

Requirements

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and work-life balance. We are committed to developing our people and supporting career growth within the company; we promote from within and strive to create a supportive and engaging environment where teams can thrive.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, please click on the "I'm interested" button and join the team.

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