Front Desk Officer / Receptionist ( Arabic Speaker)

Front Desk Officer / Receptionist (Arabic Speaker)

Join to apply for the Front Desk Officer / Receptionist (Arabic Speaker) role at Dusit Thani Mactan Cebu .

Responsibilities

• Assists in maximizing room sales and revenue.
• Prepares for guest arrivals and departures.
• Greets and addresses guests by name upon their check-in and check-out.
• Assists guests while they are registering.
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms.
• Informs Guest Service Attendants of guests’ room number.
• Shows the room features and facilities to guests.
• Assists and follows up guests’ requests and inquiries.
• Recommends F&B outlets and entertainments in the hotel to guests.
• Briefs next shift personnel to hand over at the end of the shift.
• Provides information, directions and service based on the hotel standards and policies.
• Operates the Business Center in providing secretarial service and handles all requested documents and information.
• Ensures a prompt delivery of mails and messages.
• Is familiar with cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
• Controls and distributes guest room keys.
• Strictly follows hotel and company standards and policies.
• Informs management regarding guest feedback or any unusual events.
• Is familiar with the emergency procedures of the hotel.
• Performs other duties as assigned by Shift Manager or FO Manager.

Administrative Responsibilities

Technical Responsibilities

Commercial Responsibilities

Human Resources Responsibilities

Others

Accountabilities

Company’s Culture

Confidentiality

Job Requirements

Job Details

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