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Front Desk Officer / Receptionist ( Arabic Speaker)

Front Desk Officer / Receptionist ( Arabic Speaker)

Dusit Doha Hotel | Dusit Hotel & Suites - DohaAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Front Desk Officer / Receptionist ( Arabic Speaker)

Join to apply for the Front Desk Officer / Receptionist ( Arabic Speaker) role at Dusit Doha Hotel | Dusit Hotel & Suites - Doha .

Overview

Front Desk Officer / Receptionist (Arabic Speaker) at Dusit Doha Hotel provides front desk guest services, including check-in / check-out support, guest reception, and handling inquiries in line with hotel standards.

Responsibilities

  • Assists in maximizing room sales and revenue.
  • Prepares for guest arrivals and departures.
  • Greets and addresses guests by name upon their check-in and check-out.
  • Assists guests while they are registering.
  • Assists guests with transportation arrangements, luggage, payment, etc.
  • Escorts guests to their rooms.
  • Informs Guest Service Attendants of guests’ room number.
  • Shows the room features and facilities to guests.
  • Assists and follows up guests’ requests and inquiries.
  • Recommends F&B outlets and entertainments in the hotel to guests.
  • Briefs next shift personnel to hand over at the end of the shift.
  • Provides information, directions and service based on the hotel standards and policies.
  • Operates the Business Center in providing secretarial service and handles all requested documents and information.
  • Ensures a prompt delivery of mails and messages.
  • Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
  • Controls and distributes guest room keys.
  • Strictly follows hotel and company standards and policies.
  • Informs management regarding guest feedback or any unusual events.
  • Is familiar with the emergency procedures of the hotel.
  • Performs other duties as assigned by Shift Manager or FO Manager.

Administrative Responsibilities

  • Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
  • Conducts daily briefing and de-briefing in the absence of the immediate supervisor.
  • Recommends corrective actions for unfavorable variances in job standards and budget commitment.
  • Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
  • Establishes two-way communication within and related departments.
  • Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
  • Prepares volume of business counts and revenue report for the concerned section.
  • Attends briefing and departmental meetings or as assigned by supervisor.
  • Manages time effectively by meeting deadlines on time.
  • Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
  • Identifies and solves problems in a professional manner.

    • Technical Responsibilities

  • Knows and understands the job description of all positions in the department and be able to perform the task as required.
  • Knows and understands policies of the department well and can guide others to perform the job well.
  • Recognizes good quality products and presentation.
  • Checks and improves all service standards established by the company.
  • Supervises staff activities to maximize revenue and minimize costs.
  • Provides assistance to the staff when required during peak periods.
  • Maintains grooming standards for all personnel.
  • Conserves energy and water at all times by not decreasing guest comfort and cleaning efficiency.
  • Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.
  • Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

    • Commercial Responsibilities

  • Communicates effectively with guests, clients, business partners and staff.
  • To be a good salesperson to promote hotel’s image and businesses.
  • Participates in community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.

    • Human Resources Responsibilities

  • Coaches and counsels all staff when applicable.
  • Evaluates objectively the performance of staff in his / her responsibilities.
  • Provides training to all staff in his / her department regularly.
  • Motivates staff to grow within the company.
  • Develops him / herself to be a better supervisor / manager at all times.

    • Relationship

  • Reports to Unit Manager concerned.
  • Directs and supervises activities of subordinates.
  • Coordinates with all concerned personnel to ensure that all activities are accomplished.

    • Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

    • Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

    • Company’s Culture

  • Communicate and fully embrace the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

    • Confidentiality

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

    • Job Requirement

  • Minimum education of Bachelor degree in Hotel Management or relevant degree.
  • Fresh graduate is welcome. Minimum of 1 year in Reception or Guest Service experience will be a strong plus.
  • Have good English communication skills both in written and spoken.
  • Pleasant personality with good communication and interpersonal skills.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Administrative

    • Industries

  • Hospitality

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