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Director of VIP Services - Food and Beverage

WynnalmarjanislandUnited Arab Emirates

4 منذ أيام

الوصف الوظيفي

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Job Purpose

The Director of VIP Services is responsible for leading and managing all aspects of the VIP guest experience across the organization’s luxury and high-profile venues. This role ensures that VIP clients receive exceptional, personalized service that reflects the brand’s prestige and commitment to excellence. The ideal candidate will bring a deep understanding of luxury hospitality, strong leadership skills, and a passion for delivering world-class service.

Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival to post-departure.
Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence.
Lead and mentor the VIP Services team, including hosts, concierges, and guest relations managers.
Collaborate with marketing, events, and operations teams to curate exclusive experiences for VIP clients.
Build and maintain strong relationships with high-net-worth individuals, celebrities, and key partners.
Monitor guest feedback and service metrics to continuously improve the VIP experience.
Manage budgets, staffing, and resources to ensure operational efficiency and service quality.
Ensure compliance with privacy, security, and brand standards in all VIP interactions.

Job Purpose

Essential Duties

Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival to post-departure.

Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence.

Lead and mentor the VIP Services team, including hosts, concierges, and guest relations managers.

Collaborate with marketing, events, and operations teams to curate exclusive experiences for VIP clients.

Build and maintain strong relationships with high-net-worth individuals, celebrities, and key partners.

Monitor guest feedback and service metrics to continuously improve the VIP experience.

Manage budgets, staffing, and resources to ensure operational efficiency and service quality.

Ensure compliance with privacy, security, and brand standards in all VIP interactions.

Education

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).

Experience

8–10 years of experience in luxury hospitality, guest relations, or VIP services, with at least 5 years in a leadership role.

Proven track record of managing high-profile clientele and delivering exceptional service in a fast-paced environment.

Experience in luxury resorts, private clubs, or high-end entertainment venues is highly desirable.

Skills / Knowledge

Deep understanding of luxury service standards and VIP guest expectations.

Strong leadership and team development capabilities.

Excellent interpersonal, communication, and conflict-resolution skills.

High emotional intelligence and discretion when dealing with sensitive or high-profile matters.

Proficiency in CRM systems, guest management tools, and service analytics.

Multilingual abilities and cultural sensitivity are a plus.

Flexibility to work evenings, weekends, and holidays as needed.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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