Relationship Manager Privilege Club

About the business area The Retail Banking Group RBG supports retail and microbusiness customers in managing their finances through expert advice and the provision of a full suite of specialist products and services in conventional and Shari ah compliant banking The business is committed to driving digital innovation to deliver excellence in customer service In this role your key responsibilities include Develop and manage relationship with customers conducting reviews of specific client portfolio s identifying improvement and development areas to the use of products and services including proactive communications advocacy and ongoing solicitation of feedback regarding products and services in order to build and maintain strong relationships with clients and to increase their portfolios development and long term progression Support the development of new products and services based on customer feedback supporting in the identification and introduction of innovative products in order to continuously enhance and meet customer needs and to ensure best in class products are included to the product listing Conduct reviews and analysis of specified client portfolios products providing supporting data on product usage and assisting in the development of the sales activity planning process including reviewing existing customer files in order to identify sales opportunities provide informed advice and inputs and drive crosssell upsell retention Support the delivery of the financial target agreed with the business head through conducting the daytoday activities as assigned in order to ensure overall Unit objectives and goals are met Adhere to all relevant organisational and departmental policies processes standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders Manage self in line with the Bank s people management policies procedures processes and practices to ensure adherence and to maximise own contribution to business performance Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank s required levels of service in all internal and external customer interactions The ideal candidate should have the following experience At least 6 years of relationship management experience in Banking financial services industry Bachelor s Degree in Business Management or Finance Knowledge and Skills In depth knowledge of global financial markets and trends Understanding of wealth management products and services Strong negotiation skills Strong decision making skills and the ability to take the lead Good numeracy skills You will be redirected to the company website to apply for this position