Guest Services Manager

Key Responsibilities Supervise and train guest services team ensuring high levels of customer satisfaction Handle guest inquiries requests and complaints in a professional and efficient manner Ensure smooth checkin checkout procedures and manage guest reservations Monitor and maintain guest service standards ensuring all services are provided as per the hotel s policies Coordinate with other hotel departments to address guest needs and ensure a seamless experience Maintain accurate guest records and provide feedback to senior management for continuous improvement Requirements Proven experience 5 years in a guest services or front office management role within the hospitality industry Strong leadership communication and problemsolving skills Ability to manage guest concerns effectively and diplomatically Excellent organizational skills and attention to detail Flexibility to work shifts weekends and holidays