Coordinator Rider Engagement

Whats on Your Plate

Monitor live operations to ensure optimal performance across the city / zone.

Track and assess rider performance on a city / zone level.

Ensure effective rider utilization during peak and non-peak hours.

Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

Manage walk-in queries from riders.

Liaise with fleet partners to ensure smooth communication.

Assist dispatchers with rider-related communication.

Facilitate feedback loops between riders and management.

Resolve queries and escalations from internal and external stakeholders in a timely manner.

Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.

Investigate rider-related issues raised by customers or vendors.

Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.

Perform ad hoc tasks as requested by the line manager.

Qualifications : What did we order

Education and Experience :

Bachelors Degree

1-2 years of experience in the food / grocery tech industry is highly preferred.

Skills and Competencies :

Ability to multitask and work effectively in a fast-paced environment.

Proficient in Google Suite.

Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.

Problem-solving skills and a proactive approach to identifying and addressing operational challenges.

UAE Driving License is a must.

Remote Work : No

Employment Type : Full-time

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