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Craft Store Manager

Burjline BuildersAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates

منذ أكثر من 30 يومًا

الوصف الوظيفي

Join to apply for the Craft Store Manager role at Burjline Builders

Location : [Abu Dhabi, UAE]

Reports To : Owner

Job Type : Full-time

Summary :

The Store Manager will be responsible for the overall operations, profitability, and

customer experience of our yarn and craft store, which specializes in high-quality yarns,

knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing

and facilitating our in-store learning sessions, including knitting and crochet classes for

all skill levels. The ideal candidate will be a passionate crafter with strong retail

management experience, excellent interpersonal skills, and a genuine desire to foster a

vibrant and inspiring creative community.

Key Responsibilities :

Retail Operations & Sales :
Oversee daily store operations, ensuring a clean, organized, and visually

appealing environment.

Achieve sales targets by effectively managing inventory, merchandising,

and promotional activities.

Develop and implement strategies to increase foot traffic and customer

loyalty.

Process sales transactions accurately using the POS system and handle

cash, credit, and gift card payments.

Manage opening and closing procedures, including cash reconciliation

and security protocols.

Monitor and manage store expenses within budget.

Inventory Management :

Conduct regular inventory counts and manage stock levels to prevent

overstocking or stockouts.

Place orders with suppliers, negotiate favorable terms, and build strong

vendor relationships.

Receive, unpack, and organize incoming merchandise efficiently.

Customer Service Excellence : o Provide exceptional customer service, offering expert advice on yarn

types, patterns, tools, and craft techniques.

Handle customer inquiries, complaints, and returns professionally and

efficiently, aiming for satisfactory resolutions.

Build strong relationships with customers, fostering a sense of

community and belonging.

Learning Sessions & Community Engagement :

Develop, schedule, and promote a diverse range of knitting, crochet, and

workshops.

Oversee the registration process for classes and manage class sizes.

Ensure class materials and equipment are readily available and in good

condition.

Organize and host crafting events, "knit nights," and community

gatherings to engage customers.

Utilize social media and local marketing to promote classes and store

events.

Marketing & Merchandising :

Collaborate with the owner to develop marketing strategies and

promotional campaigns.

Manage the store's social media presence (e.g., Instagram, Facebook)

with engaging content.

Stay updated on industry trends, new products, and popular craft

techniques.

Administrative Duties :

Maintain accurate sales records, customer data, and employee files.

Generate regular reports on sales performance, inventory, and class

registrations.

Ensure compliance with all health, safety, and retail regulations.

Education & Experience :

Bachelor's degree in Business Administration, Retail Management, or a related

field preferred.

Minimum of 3-5 years of proven retail management experience, with a strong

preference for experience in specialty retail (e.g., craft stores, hobby shops,

boutiques).

Demonstrable experience in managing a team.

Experience with POS systems, inventory management software, and basic

accounting principles.

Skills & Knowledge :

Knowledge in Knitting and Crochet : basic or beginner knowledge in both

knitting and crochet.

Business Acumen : Strong understanding of retail metrics, sales forecasting,

inventory control, and profit margins.

Leadership & Team Building : Proven ability to lead, motivate, and develop a

high-performing team.

Exceptional Customer Service : A genuine passion for helping customers, with

a friendly, patient, and approachable demeanor.

Communication Skills : Excellent verbal and written communication skills for

interacting with customers, staff, suppliers, and for marketing purposes.

Organizational Skills : Highly organized with strong attention to detail, capable

of managing multiple tasks and priorities effectively.

Problem-Solving : Ability to identify issues, analyze problems, and implement

effective solutions.

Marketing & Social Media Savvy : Experience in utilizing social media for

business promotion and engaging with online communities.

Adaptability : Ability to thrive in a dynamic retail environment and adapt to

changing trends and customer demands.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google

Workspace.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Construction

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