General Manager

Overview

TAPASAKE Dubai , perched atop The Link at One Za’abeel, is Sunset Hospitality Group’s signature restaurant and pool club, where Japanese precision meets Mediterranean passion, overlooking Dubai’s most iconic infinity pool. We are looking for a top-notch General Manager to lead the entire Tapasake operation in Dubai, which includes both the restaurant and poolside service areas responsible for increasing sales, monitoring the P&L to minimize food cost & variables, ensuring total compliance with Tapasake Standard Operating Procedures. The ideal candidate brings hands-on leadership, operational precision, and a guest-first mindset to manage high-volume service across multiple zones, while ensuring the Tapasake experience is flawlessly delivered.

Responsibilities

• Manage the performance of the Tapasake operations focusing on delivering the highest quality and brand service standards to constantly meet and exceed customer expectations.
• Review and analyze sales, compare them, identify reasons for increases or decreases and write a report with an action plan on how to improve.
• Complete daily, weekly & monthly schedules of tasks, activities, programs and initiatives.
• Maintain and improve Quality Service and Cleanliness standards in Tapasake.
• Ensure adherence to Tapasake standards and policies.
• Increase sales by setting a Local Marketing Plan in coordination with the Marketing department and assist in its execution.
• Set challenges for the team to increase sales through guest satisfaction and building customer loyalty.
• Motivate and develop staff to encourage professional development.
• Provide an "open door" policy where employees are free to express concerns and feelings without fear of retribution or ill will.
• Monitor the P&L of each location and ensure financials are well managed.
• Review all training records, ensure units have proper training materials, and plan an annual training calendar.
• Coordinate with the training department to ensure managers & staff are trained to required standards, providing appropriate training & development plans and ensuring completion.
• Provide leadership and direction to a team of people.
• Manage operations and finances of the business.
• Recruit and train new hires on business practices.
• Drive development of employees.

Qualifications

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr