Sales Agent - Duty Free

The Duty-Free Sales Agent is responsible for providing exceptional customer service, generating sales, and maintaining a positive work environment within the Duty-Free store. Identify new customer leads, and pitch prospective customers. Maintaining good customer relations and pursuing new sales opportunities and maximize revenue by assisting customers in selecting products, promoting, and selling Duty-Free items, processing transactions, managing inventory, building relationships, upselling, and adhering to regulations.

Key Responsibilities :

Area of Contribution

Key Activities

Responsibilities :

• Greeting and assisting customers in selecting products that meet their needs and preferences.
• Promoting and selling a wide range of Duty-Free products, including fragrances, cosmetics, alcohol, tobacco, roastery, confectionery, supermarket items, toiletries, and souvenirs.
• Processing transactions, managing inventory, and maintaining a clean and well-organized sales area.
• Building strong relationships with customers and providing personalized recommendations.
• Upselling and cross-selling products to enhance sales volumes.
• Suggest additional products to increase sales.
• Adhering to all applicable customs and Duty-Free regulations.
• Collaborate with other team members to ensure seamless operations.
• Contributes to team effort by accomplishing related results as needed.
• Develop and implement special sales activities to reduce stock.
• Commitment to delivering a high level of customer service.
• Works well in a fast-paced workplace and is good at multi-tasking.
• Ensures that daily counts on fast moving items and other items as required are conducted consistently and that any discrepancies are reported immediately to the Duty-Free Shift Leaders.
• Assisting Duty Free Shift Leaders in their duties and other official duties as instructed.
• Assisting physical inventory counts, merchandising, stocks receiving, and stocks movement and other Duty-Free works as instructed by shift leaders.
• Working conditions can work flexible shift.

Customer Service :

Reporting :

Other : Product Knowledge :

Attention to Detail :

Physical Ability :

Communication & Working Relationships

Internal

Reasons for Interaction

External

Reasons for Interaction

Qualifications, Skill, and Experience

Qualifications

Educational Qualifications

Professional Qualifications

EXPERIENCE

Required Experience

Other Requirements- Skill, Personal Attributes and Responsibilities

Level of Proficiency

High

High

Medium

High

High

Medium

Medium

High

High

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