Head of Operations

Coco Curls is a fast-growing, digital-first beauty brand rooted in community, sustainability, and joyful self-expression. Since launching in 2020, we’ve become Pakistan’s fastest-growing haircare company. Now, as we expand into new categories and international markets, we’re building the infrastructure to support the next phase of our growth.

We’re looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.

Tasks

• Lead all day-to-day operational functions, including fulfillment, logistics, warehousing, procurement, and order management
• Build and manage SOPs, systems, and workflows that support our growth across multiple regions and product categories
• Oversee last-mile logistics and ensure timely, cost-effective delivery to customers and retail partners
• Collaborate with finance, product, and supply chain teams on inventory planning, order forecasting, and vendor coordination
• Identify and solve for bottlenecks in our operational processes; champion continuous improvement
• Ensure compliance with regulatory, tax, and import / export requirements in the UAE and other target markets
• Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution
• Set and monitor KPIs for operational efficiency, cost control, and service level performance
• Build strong relationships with external partners, including warehouses, logistics providers, and customs agents
• Support new market launches with seamless operational planning and execution
• Lead and grow a high-performing operations team with clear goals, accountability, and a strong culture

Requirements

If you're ready to build operational excellence behind a fast-growing, purpose-led beauty brand, we’d love to hear from you.

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