Holiday Homes Manager

We are seeking a highly motivated and entrepreneurial Holiday Homes Manager to lead operations for our growing portfolio of short-term rentals in Dubai. The ideal candidate will be a hands-on leader with a passion for hospitality, a knack for process optimization, and a proven ability to deliver a seamless and memorable guest experience. This is a multi-functional role that is crucial for our growth, requiring someone who thrives in a fast-paced startup environment and is driven by both operational excellence and customer satisfaction.

Key Responsibilities :

Guest & Relationship Management

• Oversee the entire guest journey, from pre-booking inquiries to post-stay follow-ups.
• Handle daily guest communications across all channels (Airbnb, Booking.com, WhatsApp, etc.), addressing bookings, special requests, and any issues that arise promptly and professionally.
• Maintain strong relationships with guests to encourage repeat bookings and positive reviews, fostering a 5-star guest experience and a Superhost status.
• Act as the main point of contact for homeowners and suppliers , providing clear communication on occupancy, revenue, and property maintenance.
• Develop and maintain relationships with key partners , including tourist offices and car rental agencies, to offer guests enhanced services and create new revenue streams.

Operations & Process Optimization

Listing, Pricing & Portfolio Growth

Compliance & Documentation

Requirements

Nice to Have :