Head Of Holiday Homes

Operational Management : Oversee the daily operations of the holiday homes portfolio, including guest check-ins / outs, property maintenance, and housekeeping coordination.

Guest Experience : Deliver exceptional guest service by ensuring timely communication, resolving issues, and maintaining high customer satisfaction.

Property Maintenance : Work with maintenance and cleaning teams to ensure all properties meet quality, safety, and cleanliness standards.

Revenue & Occupancy Management : Optimize pricing and occupancy rates through strategic revenue management and performance analysis.

Business Development : Proactively seek out and secure new business opportunities by identifying and acquiring new holiday homes to grow the portfolio. Build and maintain strong relationships with property owners and investors.

Marketing & Sales : Collaborate with the marketing team to promote properties, manage online listings, and enhance visibility across platforms like Airbnb, Booking.com, etc.

Financial Oversight : Prepare and manage budgets, monitor expenses, and ensure profitability for the holiday homes division.

Compliance : Ensure all properties comply with Dubai Tourism regulations and other relevant standards.

Team Leadership : Lead, mentor, and motivate a team of guest service agents, cleaners, and maintenance staff to ensure seamless operations and exceptional service.

Qualifications

• Education : Bachelor’s degree in Hospitality Management, Real Estate, Business Administration, or a related field.
• Experience : 3-5 years of experience in short-term rental management, hospitality, or real estate, with a focus on business development and operations.
• Business Development Skills : Proven track record of identifying, acquiring, and managing new properties or clients to drive business growth.
• Industry Knowledge : Strong knowledge of the Dubai real estate market, DTCM regulations, and holiday home industry trends.
• Customer Service : Ability to deliver a luxury guest experience, with an eye for detail and a customer-first mindset.
• Technical Skills : Familiarity with property management software and online booking platforms (Airbnb, Booking.com, etc.).
• Communication & Leadership : Strong leadership, organizational, and communication skills to manage both internal teams and external client relationships.

Location

Dubai

Job Type

Full-time

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