People Partner

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

As an experienced Senior People Partner, you will be responsible for helping attract, develop and support an exceptional group of people. You will be working closely with the brand / functional management team to provide : operational HR support, strategic advice, guidance and best practice solutions. You will do so in line with Group HR policies and principles, whilst also creating bespoke initiatives to enhance the employee experience and support the achievement of business strategies and culture change.

This is a role that combines operational and strategic responsibilities, requiring a solid HR background in addition to sound commercial exposure and mindset to successfully partner with and influence all areas of the business.

K e y Responsibilities

• Define, develop and implement our people vision to support our ambitious business strategy
• Review the brand / function’s operating model and workforce planning approaches to ensure optimal organizational structures are in place to support future focus, growth, scalability and employee satisfaction
• Work with the team to consider competitor and industry approaches and translate these insights into roadmaps that define the employee experience, reveal gaps and pain points, and identify key opportunities for business enhancements and innovation
• Provide guidance and recommendations on the most complex issues, supporting our team in all related people areas including : recruitment, performance management, succession planning, retention, talent development, compensation and rewards, employee relations, and employee engagement
• Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, customer-centered services
• Be an active and effective member of the Leadership Team, ensuring the high visibility, focus and delivery of the People and Culture strategy
• Act as a change agent by looking for new ways to improve the employee experience and define our brand / function employee value proposition
• Lead the development of initiatives in line with Localization Strategy
• Continually assess our existing policies, procedures, and programs and put forward recommendations to improve efficiencies and employee satisfaction.
• Lead the on-going design and execution of brand / function specific employee onboarding, training and development programs to improve the depth and breadth of the team’s skills set and to raise awareness around behavioral, technical and leadership competencies
• Work with the Group’s Talent Acquisition team to ensure internal and external recruiting strategies result in relevant, high caliber candidates being identified
• Work closely with Group HR to implement the annual performance management cycle and act as a change agent within the brand / function to support the introduction of new approaches and performance platform
• Continually review and monitor the effectiveness of employee commission schemes and put forward recommendations for change
• Identify our HiPOs through employee profiling; educate teams around career paths and support all succession planning and talent development actvities
• Encourage a “growth mindset” amongst team members by collaborating with our Learning team to assess training needs so relevant and inspiring training and development programs are available and monitor the brand / function’s training budget and individual’s learning consumption
• Use all available HR data to ensure HR analytics supports all reporting, action planning and decision making and put forward recommendations for change
• Act as a coach and mentor to our people and provide advice and guidance to our leadership team, using HR data analytics, external benchmarks and best practice approaches to support decision making As part of our cultural transformation, provide advice and guidance to leaders and managers around
• how to act as role models to create a positive and inspiring team climate
• Champion both Group and brand / function specific Diversity and Inclusion initiatives, with a key focus on culture change, nationalization and employee wellbeing
• Collaborate with the Group’s People Experience team to design employee engagement surveys, and be accountable for the necessary action planning and improvement goals
• Develop key performance indicators to help identify progress and improvements made on employee engagement and ensure continual improvement
• Manage all people and process related employee communications, using My Chalhoub and other inspirational approaches to embed key messages.
• Lead / Support annual manpower planning with Brand / Function Leaders and ensure vacancies are managed in line with the approved budget and executed as per the correct recruitment process Assess current roles and provide recommendations for new roles in coordination with Business Head
• and Vertical Head of People
• Participate in the recruitment process through assessment centers or competency-based interviews
• Review all proposed internal transfers within the vertical and provide recommendations
• Ensure all escalated employees’ grievances are closed

What you’ll need to succeed

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

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