Skiply Business Support and Implementation Officer

Description

About the role

Join us in shaping the future of digital education payments with Skiply — a dynamic platform at the forefront of fintech innovation. In this role, you’ll play a critical role in ensuring seamless onboarding, integration, and operational excellence for our partner schools and stakeholders. The role reports directly to the Vice President - Skiply Program. You’ll work in a matrix environment, partnering closely with cross-functional squads including Product, Technology, Sales, Portfolio Management, ERP Vendors, and Payment Gateway Teams to drive successful implementations and resolve operational challenges.

What You’ll Be Doing :

• Lead end-to-end onboarding for new schools — from documentation and training to account setup and Go-Live coordination.
• Manage payment gateway integrations and conduct system validations to ensure smooth transaction flows.
• Support daily operations by addressing school requests, resolving service issues, and maintaining accurate reporting.
• Conduct production testing for new features and releases, validating configurations across environments.
• Act as the primary liaison for ERP vendors, overseeing sandbox testing, issue resolution, and go-live readiness.
• Maintain dashboards and reports for internal and external stakeholders, including performance metrics and implementation status.
• Support UAT cycles, feedback collection, and post-deployment verifications.

What We’re Looking For :

What’s In It For You :

Skills