Global Sales Development Manager - CRM Business and Systems

Global Sales Development Manager - CRM Business and Systems Job Description Job Alerts Link Apply now Job Title : Global Sales Development Manager - CRM Business and Systems Posting Start Date : 8 / 27 / 25 Job Description :

Purpose of the Job

This role will be leading the strategic evolution and operational excellence of our Salesforce.com platform.

from a business perspective.

A Techo-Functional role to act as the critical bridge between business / sales operations and our technology teams, ensuring Salesforce.com is maximized to drive growth, efficiency, and exceptional user experiences.

The scope will be instrumental in translating complex business needs into a scalable, impactful Salesforce

solutions, fostering adoption, and demonstrating tangible ROI, working closely with our Salesforce Product

Owner on the technical delivery side.

Job Description

Salesforce Solution Strategy & Design :

• Lead the strategic design and architectural planning of Salesforce solutions from a business

perspective, defining custom objects, fields, validation rules, page layouts, and automation.

(workflows, process builders, flows).

(e.g., targets, incentives, forecasting, reporting), aligning with our strategic business roadmap.

Business Process Optimization & Adoption :

Key Performance Indicators (KPIs) to report on (ROI) for all Salesforce initiatives.

and championing Salesforce best practices across the organization.

Project & Performance Management :

requirements to UAT, training, and deployment coordination.

objectives and commercial value, collaborating with the Tech Salesforce Product Owner.

Platform Enablement & Strategic Collaboration :

maximizing user acceptance.

seamless data flow and process automation from a business perspective.

Job Requirements - Experience and Education

o Multiple Advanced Salesforce Certifications required, such as Salesforce Certified Application Architect and / or System Architect. Additional certifications like Sales Cloud Consultant, Service Cloud Consultant, and Marketing Cloud Consultant are mandatory.

o Proficiency in PowerPoint for executive reporting and Excel for commercial analysis is mandatory.

o Experience in project management routines and tools are mandatory.

o Strong execution mindset, with the ability to operationalize strategies and drive measurable outcomes.

o Ability to influence and coordinate across regional sales teams without direct reporting authority.

o Excellent stakeholder management and cross-functional collaboration skills.

o Strong problem-solving & analytical mindset, with an ability to identify improvement opportunities.

o Customer-centric approach with attention to detail and process optimization.

Leadership Behaviors

Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus

Skills

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