Talent.com

Mystery Shoppers وظائف في United Arab Emirates

آخر تحديث: 18 منذ ساعات
Voice of Customer Specialist

Voice of Customer Specialist

ADIBUnited Arab Emirates
Role : Voice of Customer Specialist.Executing the bank and customer excellence group strategy of being best bank in service in UAE by monitoring and analyzing customer feedback from multiple voice o...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
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Manager- CB Sales Support - Abu Dhabi Al Ain

Manager- CB Sales Support - Abu Dhabi Al Ain

First Abu Dhabi BankAbu Dhabi, Abu Dhabi, UAE
Responsible for supervising and leading ateam of Acquisition members and ensuring high level of clientsatisfaction and increase in client to theBank. DataEntry of PIL Conventional / Auto Loan Islamic...أظهر المزيدآخر تحديث: 18 منذ ساعات
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Senior Manager Operations

Senior Manager Operations

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Beauty Advisor

Beauty Advisor

Apparel GroupUnited Arab Emirates
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POSITION OBJECTIVE - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.Perfo...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Manager, Marketing - Brand - Atlantis The Palm

Manager, Marketing - Brand - Atlantis The Palm

Elevon CoreDubai
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlant...أظهر المزيدآخر تحديث: 23 منذ أيام
Copywriter - temp role

Copywriter - temp role

Majid Al FuttaimDubai, AE
Reporting to the Associate Manager for Digital content, you will be responsible for the creation of digital content and initiatives for the Omni-Channel Marketing team. Responsible for the delivery,...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Quality & Brand Experience Specialist|Management Office (VUQ)

Quality & Brand Experience Specialist|Management Office (VUQ)

EmaarUnited Arab Emirates
وقت كامل
Quality & Brand Experience Framework.Collate data from relevant reports as well as guest feedback mechanisms to provide overall trending. Monitor all external and internal feedback channels to ensur...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
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Assistant Operations Manager En Fuego - Atlantis ThePalm

Assistant Operations Manager En Fuego - Atlantis ThePalm

Talent PalDubai, Dubai, UAE
Assistant Operations Manager En Fuego.AtAtlantis we exist to bring the extraordinary to every holiday andexperience through connection empowerment precision care andwarmth.Inspired by the majesty a...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Channel Team Lead RL UAE National only

Channel Team Lead RL UAE National only

AmazonUnited Arab Emirates, Dubai
Amazon com strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want low prices v...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
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Reservations Agent

Reservations Agent

SOFITELDubai, Dubai, UAE
Understand the key principles ofACCOR’S Pricing Strategies and RevenueManagement.Retail, Corporate, Leisure, Group,Other. Rate Restrictions, hurdles andavailabilities.Maximiserooms revenue thr...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
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Personal Shopping Manager

Personal Shopping Manager

CHALHOUB GroupDubai, Dubai, UAE
Ensure each person in the team hasa robust plan around how they are going to grow their client bookand hit their targets. Build a talent pipelineof shoppers to support the Threads middle east growth...أظهر المزيدآخر تحديث: 7 منذ أيام
GUCCI Store Manager

GUCCI Store Manager

Luxury Goods Gulf LLCDUBAI
وقت كامل
Establishes and implement Action Plans in order to develop sales for each product category and client segment.Articulates Vision with Strategy & Implementation establishing priorities.Monitors P&L ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Marketing Manager

Marketing Manager

RedingtonCity, United Arab Emirates
وقت كامل
Job DescriptionThe candidate will be responsible for managing Dell’s overall customer experience in UAE to build Dell’s perception as a premium PC brand in the country. The scope of the role will in...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Store Manager (Men's) - Mall of Emirates

Store Manager (Men's) - Mall of Emirates

FendiUnited Arab Emirates
As a Store Manager for our new opening Man boutique in Mall of the Emirates, you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.Through a c...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
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istant Manager Facilities

istant Manager Facilities

PrecisionHire SolutionsDubai, Dubai, UAE
At Atlantis, we exist to bring theextraordinary to every holiday and experience through connection,empowerment, precision, care and warmth. Inspired by the majestyand mystery of the ocean, Atlantis ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Manager - Learning & Development (Training)

Manager - Learning & Development (Training)

Rivoli GroupDubai, UAE
Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery; and assess its outcomes. Partner closely with business leaders to understand th...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Sales Consultant

Sales Consultant

KenzoUnited Arab Emirates
KENZO is currently seeking an experienced and passionate Sales Consultant to join its Dubai Mall Store!.This position is responsible for providing a personalized client experience, building strong ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Team Leader Telecom

Team Leader Telecom

Sharaf DGUnited Arab Emirates, Dubai
Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers Provide detailed information about plan features benefits and pricing to potenti...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Sales Manager (UAE Nationals Only) (Evergreen)

Sales Manager (UAE Nationals Only) (Evergreen)

Procter & GambleDUBAI EMIRATES TOWER OFFICE
وقت كامل
Do you want to be in the driving seat to sell our global leadership brands? .Are you intrigued by the idea to build long-term business relationships with our customers, to develop and negotiate pla...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Quality and Risk Manager

Quality and Risk Manager

HalianUnited Arab Emirates, Dubai
Job Title Quality Risk Manager Location dubai NONE Employment Type Permanent Job Title Manager Quality RIsk Management Location Dubai Job Summary To overseeing and driving quality...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
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Voice of Customer Specialist

Voice of Customer Specialist

ADIBUnited Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Role : Voice of Customer Specialist

Location : Abu Dhabi

Role Purpose :

Executing the bank and customer excellence group strategy of being best bank in service in UAE by monitoring and analyzing customer feedback from multiple voice of customer channels, highlight trends and share analysis reports that helps in identifying actions plans to improve customer’s satisfaction.

Key Accountabilities of the role :

Responsibilities :

  • Review and analyze VoC different channels (surveys, Mystery shopper, social media, Call Centre, Branches…etc.) to identify themes and insights
  • Share periodic report to management highlighting areas of focus, customer concerns & recommend action plans that helps in improving customer’s satisfaction ratios.
  • Carry Callback to customers who requested to be called in the surveys to understand their feedback / concern and follow up on their issues to close the loop.
  • Listen to top 10 attrition calls from cases reported by Retention & Rehab Unit every month, run analysis of the comments with different bank systems and final feedback.
  • Review and filter suggestions received from different channels (Internal / External), classify / categorize and share a periodic report to different businesses on valid suggestion and follow up to closure as applicable.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role :

  • Bachelor's degree required
  • People’s person. Excellent communication skills
  • Excellent understanding of cultures in the UAE
  • Customer centric mentality
  • Familiarity with bank systems, products, services especially in branches
  • Ability to multi-task / address many issues simultaneously
  • Team player
  • Must be fluent in English
  • Excellent in MS office (Excel, PowerPoint, word)

    • Previous experience :

  • 5+ years of experience in business processes, customer service, and general banking services.
  • In depth understanding of ADIB culture, systems, products, and services.
  • Customer Relationship Management

    • This position is for UAE Nationals only.