Reservation / Sales Agent (Arabic Speaker)

Overview

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. We manage over 800+ properties and employ a dedicated team of over 300+ professionals.

About the role : We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent . In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guests.

Responsibilities

• Conduct outgoing calls to existing guests to offer extension of stays or promotions
• Approach customers in advance and follow-up about renewals
• Upselling services to current guests and potential guests who wish to book
• Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)
• Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension
• Establish and handle connections with Travel agencies and other partners for long-term partnership
• Arrange face to face viewings and close bookings accordingly
• Familiarize features and location of each property to answer inquiries more effectively
• Recording confirmed bookings accurately on the database in PMS
• Book vacation rentals based on availability and customer preferences
• Process payments and send confirmations
• Working closely with Accounts to ensure payments of bookings before confirmation
• Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation
• Understanding the clients’ needs and requirements to offer them the most suitable options for booking
• Understanding factors for pricing of each property and seeking opportunities to secure bookings
• Actively get more direct bookings from local portals
• Provide excellent customer service for potential, incoming, and returning guests
• If reservation quote is requested by customer, prepare and provide quote
• Answer guest inquiries via OTA channels such as Booking.com, Airbnb, etc.
• Follow up with guests to receive documents / information prior to their arrival
• Process the documents (such as crop the image, upload into the system, etc.)
• Record guests' information and documents in the company’s system as well as DTCM (check ID validity, guest age, etc.)
• Send email to community / register guests prior to their arrival with the building
• Coordinate with team members to have issues solved
• Work with issue escalation and provide reports as required by management
• Conduct any other tasks as assigned by management from time to time

Benefits

Requirements

If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.

Seniority level

Employment type

Job function

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