Customer Service Representative

About the Company We are an ecommerce company that specializes in the automobile industry Our objective is to connect customers with a variety of carrelated services As a Customer Support Executive you will be responsible for ensuring our customers have a great and efficient experience Responsibilities Respond quickly to customer inquiries via email phone and chat focusing on providing outstanding service Help consumers navigate our platform handle their problems and resolve issues in a fast and effective manner Keep precise and complete records of customer interactions and transactions Ensure consumers have a thorough understanding of our services by providing product information and guidance Stay current on industry changes to provide greater assistance Requirements Excellent communication abilities both written and verbal Strong problemsolving and interpersonal skills Capable of working independently and effectively within a team Knowledge or interest in the automobile business is beneficial Familiarity with ecommerce platforms and customer support systems is ideal